After system snag hits its lounge access platform at various airports, DreamFolks says ‘working diligently’ to resolve issue | Business News
Airport lounge access platform major DreamFolks is working to identify and fix the technical snag in its systems that has hit airport lounges at numerous airports in the country over the past couple of days. The travel services aggregator acknowledged a “temporary disruption” in its services, which has impacted card-based airport lounge access at a number of Indian airports.
The DreamFolks platform is among the top lounge access platforms that has tie-ups with various banks, credit card issuers, card networks, and airport lounge service providers. Due to the technical snag, customers at many airports have been unable to authenticate their credit and debit cards for lounge access. Card-based lounge access through other platforms like that of Collinson Group remains unaffected.
The number of airport lounges and customers affected due to the system snag is not clear. According to information available in DreamFolks’s latest available earnings presentation, it has 95 per cent market share in card-based lounge access in the country and covers 71 airport lounges. DreamFolks has tie-ups with card networks Visa, Matercard, American Express, Diners Club, and RuPay, and various banks and card issuers, including SBI Card, HDFC Bank, ICICI Bank, Axis Bank, and Bank OF Baroda.
“At DreamFolks, we are currently addressing a temporary disruption in our services. Our dedicated team is working diligently with our partners to identify the root cause and implement solutions as quickly as possible,” DreamFolks said in a statement on Sunday.
“We would like to clarify that all our contractual agreements remain in full force. We are fully compliant with our obligations and are executing our services accordingly,” it added.
The clarification came after Adani Airport Holdings (AAHL) said earlier on Sunday that passengers were facing disruption in airport lounge access due to “unexpected suspension of services” by DreamFolks. The airport operator, which has seven Indian airports in its portfolio, blamed DreamFolks of “violation” of its agreements with airports.,
“Passengers at airports across India have been experiencing disruptions in lounge access. This is due to the unexpected suspension of services by Dreamfolks Services Ltd, a lounge access provider partnered with several banks, in violation of its service agreements with the affected airports,” AAHL said in its statement. AAHL operates the airports in Mumbai, Lucknow, Ahmedabad, Thiruvananthapuram, Jaipur, Mangaluru, and Guwahati.
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According to AAHL, despite its several requests, lounge access services through Dreamfolks had not been restored. The airport operator added that lounges at its airports were accepting all major debit and credit cards from other access providers.
In its statement, DreakFolks said: “Our top priority is to minimize any inconvenience to passengers and restore normal operations swiftly. We recognize the critical role our services play in the airport ecosystem, and we are confident that the actions we are taking will lead to an even stronger and more reliable service framework in the future.”
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